Why am I receiving more than one bill for the same procedure?
There are a number of separate charges associated with your procedure. You MAY receive charges from several companies.
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Your doctor’s office – his/her fee for performing your procedure.
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Your pathologist – services for tissue specimens removed during procedure requiring further examination.
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An our Facility Fee in which is where your services are being provided.
What type of credit cards do you accept?
We accept all major credit cards such as Visa, Mastercard, Discover, American Express.
When should I expect my first bill?
You may be asked to pay any out of pocket responsibilities that are applicable to you at time of service. This is determined upon the information provided to us by your insurance upon benefit verification. Please note that verification of benefits is done as a courtesy to our patients. You are also encouraged to contact your insurance as well for reconfirmation of your benefits . In the event there are any additional fees applied to the patient responsibility after the procedure has been performed, you will be billed accordingly.
Do you charge interest?
No
Are we able to set up a payment plan?
We do ask that all balances are paid in full within 30 days. If you encounter problems paying within the 30 days, please contact our office immediately at 949-586-9386 and ask for our billing department.
What is included in my bill?
We are dedicated to reducing the cost of your medical care. In fact, we do not itemize invoices since most procedures have established charges. In addition we contract with multiple health plans to be considered as an in network Facility to help you with your out of pocket expense. You will receive separate invoices from us, your specialist, and anesthesiologist, or pathologist.
What is your credit and payment policy?
Full payment is due upon admission based on your out of pocket coordination of benefits from your health plan.
We strongly encourage you to personally contact your insurance company about your upcoming procedure. It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your procedure date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We may request that your deductible and copay amounts are paid on or before your date of procedure. You will receive a notice from us regarding the amount to pay. Self pay accounts are asked to pay 100% of the total estimated procedure on or before the date of the procedure and to also sign a financial agreement keeping in mind that our balances are due within 30 days.
If you anticipate difficulty in paying your bill within the 30 day period please let us know immediately.